Frequently Asked Questions
Existing Customers Information
How much do I need to insure my home for?
For contents you need to insure for the replacement value. That's because home insurance claims are dealt with on a "new for old" basis - so it's the cost of the new replacement at today's values that's relevant and not necessarily what the items cost you several years earlier.
With buildings you need to insure for the full rebuilding cost NOT the market value. Thats because the market value includes the cost of any land (ie the plot) and local demand for a particular property ,neither of which affect the cost of actually rebuilding a house.
If you don't currently know it there are various ways that you can calculate this figure. You can look at the valuation report that will have been done when you bought the house (but you might have to allow for inflation / home improvements if this is more than a few years old) or you can ask us to work it out from from the RICS (Royal Institute of Chartered Surveyors) tables that we have access to. We will need to know the overall dimensions of your house and one or two other bits of information (like when it was built) and of course we can only offer figures as a guide.
Naturally, your premiums are based on the type of house you have, where it is and how secure a risk it represents (amongst other factors). It's therefore essential that you tell us before you move.We can normally agree temporary cover for your contents whilst they are in transit and /or storage and initially at your new home at no cost. Then it's a case of you completing a simple form to tell us about your new house so we can calculate your new premium.
That's a good question. As a rule of thumb, contents are anything that you might be expected to take with you when you move - the rest being buildings. So for example, whilst carpets and curtains are contents, kitchen units, bathroom suites and decoration are buildings.
Provided you've elected to take the Personal Possessions option then your
Whilst it's at home it's fully covered without limit and you don't need to tell us provided your overall amount insured is correct. If however you want cover away from home then you need personal possessions cover and limits apply. Normally anything valued at over £750 needs to be notified to us and specified on your policy. An additional premium may apply.
No,as long as you own all of the contents (ie it's not a furnished flat etc) then the fact that you rent your home is no problem.
Yes, we offer a generous scale which can make a real difference to your premiums.
For valuables, there will normally be a limit of 1/3 of the overall sum insured and if any one item is worth more than £1500 then it normally needs to be specified .These are however general guidelines and you should make reference to your policy if in any doubt.
Jewellery,articles of gold , silver or other precious metals, watches , furs , cameras (including video cameras) and binoculars , pictures and other works of art , collections of stamps coins and medals.