IMPORTANT INFORMATION

Coversure Group Terms and Conditions

 

The Financial Conduct Authority is the independent watchdog that regulates financial services.  Below is information, which the Financial Conduct Authority requires us to tell you.  Use this information to decide if our services are right for you.

Who are we?  Coversure Group is an Independent Intermediary, our address is 24 High St, Pwllheli, Gwynedd, LL53 5RT.

Whose products do we offer? For the majority of the policies we sell we deal with a range of insurers.  In some circumstances we offer the policies of a limited number of insurers or a single insurer; however, we are not contractually bound to do business in this way.

Where we deal with a range of insurers or a limited number of insurers, we select a policy to meet your particular needs.

The table below shows which types of policy we offer from a range of insurers, a limited number or from a single insurer.  A list of all the insurers we deal with is available on request.

Range of Insurers

Limited Insurers

 

Motor, home buildings and contents, motorcycle, commercial vehicle,Public Liability, collectors car, taxi, landlords, small craft insurance, travel, caravan, holiday homes, employee liability.

Rallysure

We will receive payment of your premium from you as an agent for the relevant insurer.  Any claims money or refund of premium we receive from the insurer in respect of your insurance is also received by us as agent of the insurer.

Which Service will we provide you with? Coversure Group will advise and make a recommendation for you after we have assessed your needs.

Your right to cancel your insurance.  You have a right to cancel any insurance you buy through us and to recover any payment made (except as stated below).  You can do this by giving notice to ourselves within 14 days of your receipt of the policy document.

If you do exercise this right to cancel your insurance, you will be charged by your insurer for the service provide up to the point of cancellation.  Coversure Group will also make a cancellation charge of £35 except as shown in the 'service charges' table below.  You will not be entitled to a refund of the service charge made by Coversure Group for arranging your insurance.

Further, if you exercise this right to cancel your motor insurance, any Driver's Legal Protection you hold will also be cancelled.  In these cases, you will recover any payment made in respect of these products provided the cancellation right is exercised within the 14-day period mentioned above.

If you do not exercise this right to cancel, any remaining cancellation rights will be as set out in the policy document.

If your insurance is a travel insurance lasting less than 1 month, you do not have a right to cancel it except in accordance with any terms shown in the policy document.

What will you pay us for our services? The service charges we make may be changed from time to time.  The tables below show the charges applicable at the time of printing. 

Type of Transaction

Service Charge

Quotation (all policy types)

No charge

New policy inception and renewal

£15.00

Change of address

No charge

Foreign use extensions on motor policies

No charge

Any other changes to existing policies

£15.00

Cancellations

£35.00

Duplicate documents and cover notes (for taxation purposes or otherwise)

£15.00

Returned cheques and Direct Debit Defaults

£15.00

Payment by 3 instalments

£5.00 per instalment

Who regulates us? Coversure Group is authorised and regulated by the Financial Conduct Authority (FCA).  Our Firm Reference Number is 309659.  Our permitted business is arranging, advising on and helping in the administration of general insurance contracts.  You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0845 606 1234.

Are we covered by the Financial Services Compensation Scheme? We are covered by the Financial Services Compensation Scheme (FSCS) and therefore maybe entitled to compensation from them if Coversure Group should be unable to meet its obligations. This depends on the type of business and the circumstances of the claim. For most types of insurance, advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

What to do if you have a complaint. 

Step 1 - Please contact us at our address.  We expect the majority of complaints will be quickly and satisfactorily resolved at this stage, but if you are not satisfied you can take the issue further.

Step 2 - Please contact our Customer Assistance Team, In writing to Freepost RLXE-KHSK-AASG, Coversure Group, 24 High St, Pwllheli, Gwynedd, LL53 5RT, by telephone on 01758 701255 or via e-mail to info@coversuregroup.co.uk.

Step 3 - If your complaint is one of the few that cannot be resolved by this stage, please write directly to our Chief Executive at the above address.

Step 4 - If you remain dissatisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS).  The FOS will independently investigate your complaint without charge to you.  You will not be able to refer any complaint to the FOS unless you are (a) individual, (b) a business which has a group annual turnover of less than £1m at the time of the complaint, (c) a charity which has a turnover of less than £1m at the time of the complaint or (d) a trustee of a trust which has a net asset value of less than £1m at the time of the complaint.

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR - Telephone 0845 080 1800, Fax 0207 964 1001, Email complaint.info@financial-ombudsman.org.uk or www.financial-ombudsman.org.uk .

Following the above complaints procedure will not affect your legal rights.  Please provide your policy details and our address on all correspondence.  If you have a complaint against your insurer, please refer to the policy booklet for details of your insurer's complaints procedure.

What you must tell us.  When you take out, renew or alter a policy, the information you supply to us is the basis on which your cover and premium are agreed.  If that information is incorrect or anything changes please let us know immediately as it could invalidate your policy or result in a claim not being paid.  Any changes in information supplied will be accepted either verbally or in writing.  Remember, you should always tell us about any change immediately - please don't wait until your renewal.

How you can deal with us. If you arrange your insurance through us you can deal with us in relation to that insurance either face to face, over the phone or by post.  The language we do business in is English. 

At renewal. If you are paying for your policy by monthly direct debit, and you are happy with your quote to renew with your current insurer, there will be nothing further for you to arrange.  Your direct debit payments will continue automatically and your new monthly payments will be debited on your usual collection date.

Also, if you are paying by direct debit, Coversure Group may (but accepts no responsibility to) renew your policy automatically if prior to your renewal date contact between us has not been successful or you have failed to confirm whether or not your wish to proceed.  We would do this for your protection.  If you do not wish to take action, please tell us at least 7 days before renewal date.  If we do not hear from you to the contrary, we will treat it that you agree to this.

Monthly Payments by direct debit. Most annual policies can be paid by direct debit.  For full details of the terms and conditions and interest charges, please ask.  Availability is subject to status.  A deposit is required.  Quotation given on request.  If you choose to pay by direct debit, you will be provided with a Consumer Credit Agreement to sign and return to us.  This agreement will set out the amount and number of your direct debit payments.

Some of our direct debit arrangements require a deposit to be paid on inception of your policy.  Policy inception is followed by 9 monthly direct debit payments.

Other monthly payments. In some circumstances annual policies may be paid for by monthly payments in cash or by cheque or credit card.  For full details of the terms and conditions and interest charges, please ask.  Availability is subject to status.  A deposit is required.  Quotations given on request.

Important Coversure group's right to cancel your insurance. If you choose to pay by monthly direct debit or under our instalment scheme, you will be provided with our Consumer Credit Agreement or Instalment Agreement to sign.  You are reminded that it is a term of both agreements that you authorise Coversure Group as your agent, to instruct the insurers to cancel your insurance, if any monthly direct debit or instalment payment, or any other amount due under those agreements, is in arrears and not paid by the due date.

Your details are in safe hands. It is important for you to know that your personal details, and those of anyone else covered under your policy, are not disclosed to anyone else except in the circumstances described below.

We will share information where the disclosure is required by law.  As part of the process of providing you with a quote, arranging insurance and putting your cover in place, your personal data will be shared with insurers.  We may also use the information we have on record to tell you, by phone, letter or e-mail about insurance related or other goods and services, which we think you, may be interested in.  These are likely to include financial services such as the provision of credit, loan and mortgage facilities, life assurance, savings and investment products, and 'life-style' products and services, such as payment protection and associated products, as well as products and services related to the insurance, protection, maintenance and repair of your personal goods and property.  These may be products and services supplied by us or other selected third parties.  Please let us know if you don't want us to do this.

Most of the insurers we deal with have a sharing of information agreement to prevent fraud.  Whenever you arrange your insurance through us, your cover and premium will be agreed with your insurer on the basis that you agree to their passing on claims information to the Claims Underwriting Exchange.

To help prevent fraudulent claim, your insurer exchanges information with other insurers through various databases.  Also to help detect people who break the law by having insurance, your insurance will supply details of your motor insurance to a database, which can be accessed by the police or other insurers.