Financial Conduct Authority is the independent watchdog that regulates
financial services. Below is
information, which the Financial Conduct Authority requires us to tell you.
Use this information to decide if our services are right for you.
Who are we?
Group is an Independent Intermediary, our address is 24 High St, Pwllheli, Gwynedd,
Whose products do we offer? For the majority of the policies we sell we deal with a range of
insurers. In some circumstances we
offer the policies of a limited number of insurers or a single insurer; however,
we are not contractually bound to do business in this way.
Where we deal with a range of
insurers or a limited number of insurers, we select a policy to meet your
The table below shows which types of
policy we offer from a range of insurers, a limited number or from a single
insurer. A list of all the insurers
we deal with is available on request.
Motor, home buildings and contents,
motorcycle, commercial vehicle,Public Liability, collectors car,
taxi, landlords, small craft insurance, travel, caravan, holiday homes,
We will receive payment of your
premium from you as an agent for the relevant insurer.
Any claims money or refund of premium we receive from the insurer in
respect of your insurance is also received by us as agent of the insurer.
Which Service will we provide you
with? Coversure Group will advise and make
a recommendation for you after we have assessed your needs.
Your right to cancel your insurance.
You have a right to cancel any insurance you buy through us and to
recover any payment made (except as stated below). You can do this by giving notice to ourselves within 14 days
of your receipt of the policy document.
If you do exercise this right to
cancel your insurance, you will be charged by your insurer for the service
provide up to the point of cancellation. Coversure
Group will also make a cancellation charge of £35 except as shown in the
'service charges' table below. You
will not be entitled to a refund of the service charge made by Coversure Group
for arranging your insurance.
Further, if you exercise this right
to cancel your motor insurance, any Driver's Legal Protection you hold will
also be cancelled. In these cases,
you will recover any payment made in respect of these products provided the
cancellation right is exercised within the 14-day period mentioned above.
If you do not exercise this right to
cancel, any remaining cancellation rights will be as set out in the policy
If your insurance is a travel
insurance lasting less than 1 month, you do not have a right to cancel it except
in accordance with any terms shown in the policy document.
What will you pay us for our
services? The service charges we make may be
changed from time to time. The
tables below show the charges applicable at the time of printing.
Type of Transaction
Quotation (all policy types)
New policy inception and renewal
Change of address
Foreign use extensions on motor
Any other changes to existing
Duplicate documents and cover notes
(for taxation purposes or otherwise)
Returned cheques and Direct Debit
Payment by 3 instalments
£5.00 per instalment
Who regulates us? Coversure Group is authorised and regulated by the Financial Conduct
Authority (FCA). Our Firm Reference
Number is 309659. Our permitted
business is arranging, advising on and helping in the administration of general
insurance contracts. You can check
this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register
or by contacting the FCA on 0845 606 1234.
Are we covered by the Financial
Services Compensation Scheme? We are
covered by the Financial Services Compensation Scheme (FSCS) and therefore maybe
entitled to compensation from them if Coversure Group should be unable to meet
its obligations. This depends on the type of business and the circumstances of
the claim. For most types of insurance, advising and arranging is covered for
100% of the first £2000 and 90% of the remainder of the claim, without upper
Further information about
compensation scheme arrangements is available from the FSCS.
What to do if you have a complaint.
Step 1 - Please contact us at our
address. We expect the majority of
complaints will be quickly and satisfactorily resolved at this stage, but if you
are not satisfied you can take the issue further.
Step 2 - Please contact our Customer
Assistance Team, In writing to Freepost RLXE-KHSK-AASG, Coversure Group, 24
High St, Pwllheli, Gwynedd, LL53 5RT, by telephone on 01758 701255 or via e-mail
Step 3 - If your complaint is one
of the few that cannot be resolved by this stage, please write directly to our
Chief Executive at the above address.
Step 4 - If you remain dissatisfied
with our response to your complaint, you may be able to refer the matter to the
Financial Ombudsman Service (FOS). The
FOS will independently investigate your complaint without charge to you.
You will not be able to refer any complaint to the FOS unless you are (a)
individual, (b) a business which has a group annual turnover of less than £1m
at the time of the complaint, (c) a charity which has a turnover of less than £1m
at the time of the complaint or (d) a trustee of a trust which has a net asset
value of less than £1m at the time of the complaint.
Financial Ombudsman Service, South
Quay Plaza, 183 Marsh Wall, London, E14 9SR - Telephone 0845 080 1800, Fax
0207 964 1001, Email firstname.lastname@example.org
Following the above complaints
procedure will not affect your legal rights.
Please provide your policy details and our address on all correspondence.
If you have a complaint against your insurer, please refer to the policy
booklet for details of your insurer's complaints procedure.
What you must tell us.
take out, renew or alter a policy, the information you supply to us is the basis
on which your cover and premium are agreed. If that information is incorrect or anything changes please
let us know immediately as it could invalidate your policy or result in a claim
not being paid. Any changes in
information supplied will be accepted either verbally or in writing.
Remember, you should always tell us about any change immediately -
please don't wait until your renewal.
How you can deal with us. If you arrange your insurance through us you can deal with us in relation
to that insurance either face to face, over the phone or by post.
The language we do business in is English.
At renewal. If you are paying for your policy by monthly direct debit, and you are
happy with your quote to renew with your current insurer, there will be nothing
further for you to arrange. Your
direct debit payments will continue automatically and your new monthly payments
will be debited on your usual collection date.
Also, if you are paying by direct
debit, Coversure Group may (but accepts no responsibility to) renew your policy
automatically if prior to your renewal date contact between us has not been
successful or you have failed to confirm whether or not your wish to proceed.
We would do this for your protection.
If you do not wish to take action, please tell us at least 7 days before
renewal date. If we do not hear
from you to the contrary, we will treat it that you agree to this.
Monthly Payments by direct debit. Most annual policies can be paid by direct debit.
For full details of the terms and conditions and interest charges, please
ask. Availability is subject to
status. A deposit is required.
Quotation given on request. If
you choose to pay by direct debit, you will be provided with a Consumer Credit
Agreement to sign and return to us. This
agreement will set out the amount and number of your direct debit payments.
Some of our direct debit arrangements
require a deposit to be paid on inception of your policy.
Policy inception is followed by 9 monthly direct debit payments.
Other monthly payments. In some circumstances annual policies may be paid for by monthly payments
in cash or by cheque or credit card. For
full details of the terms and conditions and interest charges, please ask.
Availability is subject to status. A
deposit is required. Quotations
given on request.
Important Coversure group's right
to cancel your insurance. If you choose to pay by
monthly direct debit or under our instalment scheme, you will be provided with
our Consumer Credit Agreement or Instalment Agreement to sign.
You are reminded that it is a term of both agreements that you authorise
Coversure Group as your agent, to instruct the insurers to cancel your
insurance, if any monthly direct debit or instalment payment, or any other
amount due under those agreements, is in arrears and not paid by the due date.
Your details are in safe hands. It is important for you to know that your personal details, and those of
anyone else covered under your policy, are not disclosed to anyone else except
in the circumstances described below.
We will share information where the
disclosure is required by law. As
part of the process of providing you with a quote, arranging insurance and
putting your cover in place, your personal data will be shared with insurers.
We may also use the information we have on record to tell you, by phone,
letter or e-mail about insurance related or other goods and services, which we
think you, may be interested in. These
are likely to include financial services such as the provision of credit, loan
and mortgage facilities, life assurance, savings and investment products, and
'life-style' products and services, such as payment protection and
associated products, as well as products and services related to the insurance,
protection, maintenance and repair of your personal goods and property.
These may be products and services supplied by us or other selected third
parties. Please let us know if you
don't want us to do this.
Most of the insurers we deal with
have a sharing of information agreement to prevent fraud.
Whenever you arrange your insurance through us, your cover and premium
will be agreed with your insurer on the basis that you agree to their passing on
claims information to the Claims Underwriting Exchange.
To help prevent fraudulent claim,
your insurer exchanges information with other insurers through various
databases. Also to help detect
people who break the law by having insurance, your insurance will supply details
of your motor insurance to a database, which can be accessed by the police or